If you are unable to make any purchases, this can be caused by a few reasons:
- There is an issue with your app store account
- The billing information on your credit card information is not correct
- Your bank credit card provider is flagging the purchase as suspicious, causing funds unable to be withdrawn
- Make sure that you are on a strong and stable connection, as being on a weak connection can cause our game servers to be unable to communicate with your app store information to make the purchase
- Your app store account has been restricted from making purchases. If this is the case, you will need to contact Apple/Google to have this resolved.
If you continue to experience this issue, feel free to submit a ticket here so we can continue assisting you.