You may be experiencing an issue with your game being stuck at the initializing phase or losing connection for the following reasons:
1. If your device is not supported
2. If your game needs to be updated
3. If you do not have enough memory available on your device (Devices cannot download large gaming files onto an SD card)
4. If you are playing the game with an unstable network status
If you experience problems with a device that is supported, please update your game to the latest version and obtain enough memory space.
If you continue to experience problems, please Submit a Request.